FREQUENTLY ASKED QUESTIONS (FAQs) AND ANSWERS
Who do
I contact if I want to change information about my account and technical suport?
Please call GGE at
713-952-3700 if you would like to update your account or have any problems with
connection
Support Hours: Monday-Friday (9 a.m. to 6 p.m.)
Who do I contact when I have
questions about my bill?
Billing Support: 713-952-3700
What do I do If I am having trouble
logging in?
There are several possible reasons you may not be able to successfully log in
to our system:
·
If
your system has not been rebooted your computer for a while you may be
prevented from logging on. This occurs because your system’s resources have
been depleted from opening and closing programs. Simply shut down your system
and turn your computer off and back on.
·
Sometimes,
people mistakenly type their username or password incorrectly. GGE standard
requires passwords be lowercase. Make sure you don't have your Caps Lock key
depressed. Make sure your username is correct
·
Your
connection may be affected if your hard drive is full. Check your available
space. If you are running low on space (as a general rule, you should have
about 30% of your hard drive space free), you can either delete unnecessary
files or install a bigger or additional hard drive.
·
Dialup
accounts are limited to one session at a time. Someone may already be connected
with the dial up account you are trying to use. Call customer service to
purchase multiple dial up accounts if you need to have more than one
simultaneous connection.
·
Make
sure your account is not past due; although we attempt to contact overdue accounts
before disabling your username, we sometimes are unable to provide this
courtesy.
·
We
do perform periodic maintenance and upgrades to our system which can cause
services to be temporarily unavailable to you. Normally, we will contact you
via email at least 24 hours before a scheduled maintenance or upgrade (we do
use your email account, so please check this daily to ensure you do not miss
our notices).
On rare occasions, we may be having problems with our equipment. We do
monitor our system and will address any unscheduled system outages as quickly
as possible.
Why is it taking GGE so long to
authenticate my username or password?
The most common reason for a delay in authentication is an incorrect
setting in your dial-up properties. Go to My Computer, then choose Dial-Up
Networking. Right-click on the 'GGE' icon and choose Properties from the menu.
Select the Server Types tab and make sure that the Log on to network checkbox
is not selected. If it is selected, de-select it, save your changes, and this
should solve the delay.
What is causing my
computer to disconnect from the Internet?
If you experience constant/continual disconnects, the following could be
the cause/solution:
·
Your
browser may need updated or reloaded.
·
Disconnects
can be a sign of ‘noise’ on your telephone line. If you ‘hear’ static on your
phone lines, contact your local telephone company.
·
Your
modem or modem drivers may be faulty. Updating your modem driver may help.
·
You
might need to reload your operating system (Windows 95/98/ME, etc). Sometimes
certain files can become corrupted if your computer has locked up or been
shutdown improperly.
·
If
you are ‘knocked off’ a particular web site, yet remain connected to the
internet, there may be a problem with the site you are visiting. Try accessing
this site later, or email the webmaster of the site for further information.
·
GGE
does end connections after 20 minutes if you have not had any activity on your
computer. This allows us to make sure our customers do not experience busy
signals due to other customers forgetting to disconnect their computer when
they have completed their session. (Downloading files is not considered
'activity'; there must be mouse or keyboard movement).
How can I improve my computer's Internet
connection speed?
If you are a new user, you need to address four things to ensure your
computer is ready to connect at the best possible speed:
·
Your
computer’s processing speed..
·
The
amount of RAM you have in your computer. Increase your ram to at least 64 or
128K for improved performance. (More RAM = Better Performance).
·
The
speed and type of modem you are using. A 56K v.90 modem is the fastest speed
for dialup connection with GGE; different brands of modems get different
performance (we recommend U.S. Robotics / 3Com).
·
The
quality of the telephone line service you have at your location. If you have
poor voice phone service or wiring in your home, your internet performance will
be affected.
Why is my connection slower at some
times and faster at others?
If your internet performance has recently slowed down, or your
speed/performance varies from time to time, you should consider:
The time
of day you are connected–the more people using the internet, the slower your
speed will be.
Your hard
disk is full or needs defragmented.
You
loaded/downloaded a program which may be conflicting with your internet
connection. Remove suspected program or contact the provider for further
instructions.
If your
internet demands have outgrown your internet connection speed, you can upgrade
to ISDN which delivers reliable, high-speed internet access. GGE provides ISDN
services in selected areas. Call us to find out if ISDN is available in your
area.
What is the Domain Name for My
Email ?
Your
domain will be gge.net and your email will be yourusername@gge.net
What is my SMTP and POP3 servsers ?
The SMTP
and POP3 server are the same: mail.gge.net
What is the dialup number to access
the internet/network.
For other
States please call.
The dialup
numbers for
|
State |
Location |
Area Code |
Phone Number |
|
TX |
|
210 |
320-5916 |
|
TX |
|
281 |
220-4916 |
|
TX |
FORTWORTH |
817 |
204-1916 |
|
TX |
|
214 |
269-4916 |
|
TX |
|
512 |
220-5916 |
The dialup
numbers for
|
State |
Location |
Area Code |
Phone Number |
|
FL |
ZEPHYRHILLS |
813 |
377-4349 |
|
FL |
YULEE |
904 |
875-4572 |
|
FL |
YOUNGSTOWN-FOUNTAIN |
850 |
403-4066 |
|
FL |
YANKEETOWN |
352 |
388-3150 |
|
FL |
|
321 |
274-4707 |
|
FL |
WINTER HAVEN |
863 |
594-1500 |
|
FL |
WINTER GARDEN |
407 |
378-4316 |
|
FL |
WILDWOOD |
352 |
399-4152 |
|
FL |
|
561 |
494-8500 |
|
FL |
|
407 |
966-4291 |
|
FL |
WEEKIWACHEE SPRINGS |
352 |
398-4338 |
|
FL |
WAUCHULA |
863 |
448-9016 |
|
FL |
|
772 |
617-1500 |
|
FL |
|
850 |
388-4150 |
|
FL |
|
941 |
234-4350 |
|
FL |
|
850 |
389-4149 |
|
FL |
TRILLACOOCHEE |
352 |
583-7006 |
|
FL |
|
352 |
658-0142 |
|
FL |
|
321 |
593-4284 |
|
FL |
TAVARES |
352 |
508-4157 |
|
FL |
TARPON SPRINGS |
727 |
493-4449 |
|
FL |
TAMPA-WEST |
813 |
343-4064 |
|
FL |
TAMPA-SOUTH |
813 |
642-3584 |
|
FL |
TAMPA-NORTH |
813 |
235-4622 |
|
FL |
TAMPA-EAST |
813 |
413-4644 |
|
FL |
TAMPA-CENTRAL |
813 |
774-3807 |
|
FL |
|
813 |
394-9500 |
|
FL |
|
850 |
270-1500 |
|
FL |
SUNNY HILLS |
850 |
397-4016 |
|
FL |
STUART |
772 |
214-1500 |
|
FL |
STARKE |
904 |
263-5007 |
|
FL |
|
727 |
498-1500 |
|
FL |
|
904 |
201-4028 |
|
FL |
ST CLOUD |
407 |
979-4316 |
|
FL |
|
904 |
494-4220 |
|
FL |
SEBRING |
863 |
835-9016 |
|
FL |
SEBASTIAN |
772 |
646-4082 |
|
FL |
|
850 |
213-1500 |
|
FL |
|
941 |
296-0500 |
|
FL |
|
407 |